Our Reviews

The employees are friendly, the process was smooth and Arturo was very helpful and attentive.

I recently visited your service department for an oil change and tire rotation. However, when I received my car back, I noticed that the tires had not been rotated. You might ask how I know this. Before bringing the car in, I visited a tire shop because my tire sensor was not reading properly on the dashboard. The shop identified the issue on the front tire and marked it with a white Sharpie. After your team completed the service, I checked and saw that the marked tire was still in the same position, confirming the tires had not been rotated. Additionally, I have pictures and text messages with your service advisor that reflect poor communication regarding this matter. I have been waiting for a call from the service manager, but each time I follow up, I’m told the manager is either busy or in meetings. I would appreciate it if someone could contact me promptly to address this issue. I am happy to provide the pictures and text message records as evidence. Thank you for your attention to this matter. I look forward to hearing from you soon.

The best part of my last visit was the speed of the service and minimal wait time. Thanks Puente Hills Chevrolet.

It appears that my issue with the AC was resolved Hector was very helpful in getting this done,

Awesome experience

Enjoyed working with Stephen for my services on my Tahoe. He went out of his way to take care of me.

My tire is still losing air ... I don't feel you looked at it ...

My wife and I were looking for an Equinox. We found one with the exact build we wanted being offered at Puente Hills. The color is changing for 26 and we found the same color as my Suburban so they match! We talked with Gerardo Muralles who took care of us through the buying process. I would call him again if we need something in the future.

Amazing

Great purchase

Great Service, fast, great people at the desk.

Dominic G was a great. Finance made it very smooth.

My service advisor Zach was top tier and more than accommodating. I look forward to my next service as long as Zach is my advisor

Great service. Car was completed when it was estimated to be completed. Staff was excellent

They tried to give me the oil change at the non-advertised sales price There is a banner out front stating one price and they tried to charge me double until I mentioned it

Dominic & Mark were both pleasant, knowledgeable and made my car buying experience hassle-free. Happy with my trade in deal and purchase of my new 2025 Traverse. Overall Great experience!

Hector Yanez service advisor was very helpful and friendly

I honestly have to say this is the 2nd time I was treated nicely from All the other times I have been going their

Na

Brought my truck in for service. Everything was handled perfectly! I will come back for service again. Thanks!

Elijah was very helpful, the dealership did not waste my time and kept their word on the price.

Great customer service.

Courteous and efficient

Excellent experience purchasing my vehicle. Jose Lopez made us feel welcomed and was really helpful throughout the whole experience. Over great customer service !

Was treated as a friend and a modicum of professionalism. Also, I was treated to a ride home and one back to the dealer. Both were timely. OH! the truck was washed and shiny.

Your service rep Ruben is great his customer service went above and beyond my expectations. I had been to other dealerships with the same issue and was never serviced like puente hills Chevy. He did much more than I expected thanks Ruben

Muy amables muy atentos todo muy bien salimos muy felices

GREAT EXPERIANCE

The team truly wanted to earn my business and they worked hard to have it.

The initial phone contact (Stephanie) and salesmen (Allen and Manager Miguel) were friendly and welcoming from the start. Allen had a helpful plan to walk us around the vehicle and show us the main features before taking us on a test drive. They charged the dead battery and cleaned up the car nicely before we went inside to negotiate price. The negotiations and pricing were a bit confusing, as I still don’t know how they arrived at a final price, and wonder if we actually got credit for our GM points. But overall, it was a great dealership and a very positive customer experience.

Recibí una excelente atención del señor José López que con paciencia me mostró las TB en las que estaba ineteresada y me explicó todo.

Great service and friendly

I live closer to Premier Chevrolet in Buena Park but.Hector yanez is the reason. I keep taking my car back to puente hills Chevrolet.

Karate kid was playing so I was kept entertained while waiting for my vehicle to be ready

Great experience, salesman Elijah was super helpful.

Hello, The service was great, but I don't agree that I should have to pay the amount of my vehicle not shutting off, this is out of my control and believe this issue was a recall for my 2020 vehicle, as this involved the start/ stop of my car. I believe this is something that the dealership should have taken ownership off. Additionally, the sensor on the rear-view mirror goes off and on when there are no vehicles nearby. This is the 3rd time this has occurred, supposedly it was checked and nothing was found. I realize the other costs I paid, but don't believe as a customer I should've paid this. However, the team was great! Thanks

Hector Yanez is very helpful advisor while other tented push me away by indicated I needed to leave the car for serval days to diagnosis problem even it is just simple brake noise check. I end up spent over thousands of dollars for the repair and Hector managed to fix it in 3 hours while i waited in the service center. Thank you Hector Yanez.

Excellent customer service

Hector is exceptional—he consistently provides outstanding service and truly looks out for his customers. He listens attentively and ensures that any issues are addressed thoroughly and efficiently.

The sales person we’re trying to confuse me in order to make more money for them

Lauren Sanchez Have a 100% Costumer skills:) She make sure that my SUV ,get a Excellent service care. Many thanks

Great experience very friendly

I simply had an oil change and had an appointment. I was very satisfied with the service however I thought with an appointment at 8AM that just short of an hour and forty five minutes was pretty long given that I had the appointment and was actually 20 minutes early for that appointment.

I live within a mile of Rydell Chevrolet. They treated me baldly, so I drive 60 miles to come to Puente Hills Chevrolet. The service and people have been outstanding. I would highly recommend Puente Hills Chevrolet

GREAT PEOPLE WILLING TO HELP

Great

Service advisor was very helpful

Good customer service

I brought my car in on Tuesday & had it back by Thursday. Hector Yanez & the whole service team deserve a standing ovation for all the hardwork they do. Keep up the excellent service!! Thank you!!!

Fast service and friendly staff.

Always professional

Quick and efficient. The Service advisor was helpful and shared details to other services that are needed and coming up. Have had great experiences with the Puente Hills Chevrolet the last couple years...

Sergio, Mark, Oscar & Abel were good. The lady in finance is a sales person on a crooked level ! I believe her name is Valerie. She took advantange of me being on the phone dealing with a problem at my bussiness and had me sign and inital and when I asked her what was I signing she said was short & vague saying , you are not agreeing to extra maintance coverage. Putting my trust in PHC I continued only to find out she was smooth and had me sign $3885 of dealer add-ons that were NEVER disclosed by anyone ...... I called and came back like i was told to speek with her, she was defensive, rude, insulting, evasive and just flat out not professional. It is people like her that will leave very bad impression on your bussiness !

My oil change was super fast

Always a smooth transition coming here. Everyone is very personable and friendly

Took in my car in for diagnostic on a noise it is making. not sure what kind of mechanic was in charge of my car because it continues with the same noise after being told over the phone what the issue was and I agreed to get it fixed. So I paid and issue was not resolved.Didn’t receive a call that it was ready I had to call and then was informed that my car continues with a sound. Service person made it seem it was a new sound when in fact it was the same sound that I took it for. Never had an issue with service at this location but moving forward I will no longer be taking my vehicle in to this location.

The service advisor Stephen has very poor communication, follow up and listening skills. He doesn't do what he promises, didn't complete what I asked for. This is the very last time Puente Hills will see me step foot in their service department. The place seems to lack supervision and certainly mentoring for their employees.

Pulled right in. Our service advisor was upfront and friendly. He called me with updates and provided excellent service.

had my appointment at 7 got greeted and taken care of in an hour or so . super friendly héctor was very helpful

Very easy to work with no games

Everyone was extremely professional and knowledgeable. Leo Valenzuela is a wonderful employee who answered all of our questions and put us at ease.

Good People

Dealership chose not to honor the 30 day warranty. Only had the vehicle for 2 days and transmission went out and they chose not fix it

Was offered a free oil change and that is what I received. Was told that it could take up to 2 hours , but was far less then that.

Always pleased with the service

This location was very clean and friendly. Great amenities while you wait.

Great customer service!

Great and fast service, thank you Ruben!

Great!

Great customer ser

Muy vien

Fast and great service!

Everything went very well gentle man that helped me was very kind and went over every detail ..

It’s a good service

I always have a good experience with this dealership. I drive from Norwalk.

Took truck in now my dash looks like a Christmas tree all lights are on

very helpful

Good

Everyone was Helpful. Hector made me feel like if I was regular at the service department. Hector explained all the repairs to me.

Good work as usual. 5 stars. Hector Yanez, our advisor was awesome, gave us AAA discount. Dana, the driver for the dealership was cool. The floor manager Miguel was very helpful.

Always happy to see me and the guys are all willing to help

Received my teuck back with flat tire damage to tire, same problem continues with truck no improvement

Super

Excellent service very easy to make appointment and was The satisfied with the price

Great fast service. Great attitude and very helpful. Love going to the dealership.

It was an easy and efficient process and I was out a lot sooner than what other dealer would keep you waiting. Adrian was great and I got a good deal on a new car

Awesome customer service.

I didn’t like it because I had my appointment at 12:00 and I had to wait four hours and 20 minutes for a long time only for 2 recalls

Zack was fantastic and he was able to provide rapid support and responses. He also provided options and provided the best prices as well. He needs a raise!

It’s was amazing.

Lauren got my vehicle done quickly.

I had a wonderful experience. Ruben was very courteous and helpfull, oh and don't forget kind.

Good service

I had an appointment for Saturday to get a part placed in my car. The guy taking care of me, Manuel, told me he would call me once my car was ready so I assumed my car would be ready that same day. It was 3:10pm and hadn’t received a call and I knew the service department closed at 4pm so I called and asked about my car and he told me my car wasn’t ready because it wasn’t even worked on that there was a misunderstanding with the mechanics and didn’t touch my car that it would be ready Monday. I had to miss work Monday since I didn’t have a ride I go in at 1:30am. I called Monday at 5pm because again I hadn’t heard anything and again my car wasn’t ready. Just a complete lack of communication and very disorganized. It was frustrating and a bit angering going through all this

Lauren Sanchez was very efficient and super in getting me in and out . Great customer service 👏 👌

Great customer service

Way too slow , took 3+ hr for an oil change as an appointment.

All personnell are kind, courteous, and respectful especially Lalo who assisted us.

Basic service

Hector was a great service advisor, extremely helpful and professional.

Was good the found a hole in my exhaust and replaced it with a part under warranty so that was good

3rd time I purchase a vehicle there

Hector got me in and out quickly and the service was awesome, as always.

Muy bien

My visit was good and I received great service thank you

Great customer service provided by Zach (Service Consultant) and Robert (Service Manager). They were communicative, responsive, respectful, and responsive through the whole process. Great job

Gerardo and the rest of the staff where great!

EXCELLENT CUSTOMER SERVICE

Friendly advisor and good communication

It was good

The service was quick and easy. The employee was polite and helpful.

After reserved need little faster service ......thank you.

Anthony was very nice, and I appreciated him helping me while in store. Overall, this rating is due to lack of communication/follow up afterwards. My 2024 traverse RS is showing 22% brake life after 12k miles. I’ve asked a friend who has the same vehicle and they have 8k miles and 80% brake life. I’ve also looked online and this is not normal for the brakes to be this low this early on a brand new car. Anthony said he’d leave a message for the service manager for when he’s back in the office Monday. I did not hear anything Monday (11/17) morning, so I called around 2/3pm and spoke to Robert, the service manager. Explained everything, he said he’d call GM to see if there’s any they can do. He said he’d potentially call me back within the hour if he heard anything. I have not heard anything still on Wednesday (11/19) so I called back trying to talk to Robert. Was unable to talk to him, or leave him a voicemail, and was transferred to someone else in service (did not catch their name). Explained everything, and he said he’d leave a message for Robert for me. It’s now Friday (11/21) and I have still not received a follow up from Robert or anyone else. Very disappointed in the lack of communication from this dealership. Wife and I are actually in the market for a new car for her, and was looking at a few Chevy’s but will be looking at other local dealerships at this time.

My car is 15 years old with close to 300,000 miles. I baby her because I don't want to trade her in yet. Puente Hills Chevrolet has always done extremely well in taking care of my car and Hector Yanez has been the best Service person I could ever ask for. He explains every thing in detail so I can understand the issue.

Hector, my service advisor was excellent. Customer service very knowledgeable regarding the issue with my Chevy Silverado. I would highly recommend Puente Hills Chevrolet.

Excelente mueble servicio

The person taking care of me didnt tell my car was ready. I was waiting for 2 hrs in the lobby with my baby. I went to check and mt car was sitting outside for atleast 30 mins. Apparently he left home and didnt let me or any of his worker knows.

After spending over $2,600 dollars to repair a fluid leak, I still have the problem. I brought my truck in before thanksgiving and they didn't even start to work on the truck until after the holiday's. (10 days). Then I had to bring it back because it was still leaking. They replaced the oil pan, Heater hoses and other work and still did not solve the problem.

Great service dept.

Hector was awesome.

You get good experience whit Hector his the best

Very accommodating with scheduling and friendly and professional service

This was the worst experience I ever had. They’ve had mg car since August and I barely got it back. This dealership has low quality employees. Professionalism and IQ are very low from the management to corporate. I talked to everyone and even had to switch advisors. My first Advisor was name Ruben, he was a fat older man with glasses who always said “C’mon” I was told there was an incident report filed because hes very immature, unprofessional, and ended up hanging up the phone on me. I don’t know how he still had a job there! I’m sure he was never reprimanded or there was no incident report filed I’ve notice everyone there lies. I had to switch advisors and even talked to the manager at one point who told me they’d call me back and never heard from him. What kind of man let alone a manager there doesn’t call ann follow up when I’ve been fighting for months to get my car back. Just shows the quality of employees they have there. Another unprofessional employee my new advisor (Miguel )couldn’t figure out what was wrong with the car after they charged me $1800. He literally was guessing and even wanted me to replace the turbo for $4000 that had nothing to do with what was wrong with the car. I ask Miguel for corporates number and he sent me their finance phone number thinking I wouldn’t call it. I had to find it online myself because he even couldn’t do that right. I have proud of this still via text. I wish I was making this up but I’m not. I just got my car back and it’s worse from when I dropped it off. I can’t even accelerate in it anymore, and they broke the mechanism to the gas cap. I asked for a loaner for five months and they never got me one. I even filed a case with corporate thinking it would help but they didn’t even do anything. My case number was 79318655. The car is still not fixed and I’ve spent about 3000$. I even tried to sell it to them at one point and they promised me 10,000. When I decided to sell because there were so many problems with the staff and I was just fed up and over them they changed the offer last minute to 6000$. Waste of time and effort. I hope they clean house and fire everyone there. Corporate if you ever read this, you can call me and I got receipts and Text messages to back up everything. They really just hire anyone and put a name tag on them. I highly recommend not taking your car there and selling your Chevrolet if you have one. I sold my car recently because of all this, it’s sad but employees there have no class. When selling my car I got close to 10000 and I will never be buying anything from General Motors again. I pray all these employees get what they deserve and fired. They deserve nothing less and again corporate I have proof of everything I’m saying if you even care which I doubt.

We came in to buy two cars. One had significant problems when taken off the lot and required us to bring it back in. We were told the second car would be ready by 9:30 am and be fully charged. Time was pushed back to after 10:30 and car had barely been charged at all. Just a struggle with communication and expected timelines. Staff were kind, but it’s hard to keep on to that when you’re frustrated with the process.

I take my car for service to Puente hills Cherolet for 1 reason only. Service advisor Hector Yanez. I live closer to another chevrolet dealer, but prefer to drive a bit farther to have Hector Yanez help me with my car. as long as Hector works at Puente hills Chevrolet. I will continue to take my car there.

took to long

i took my truck because it was making a weird squeaking noise . they told me they would figure it out and call me as soon as they found out why . they called me back and said that nothing was wrong with the truck after driving it and supposedly inspecting it . i went back and showed them the noise and they said oh we didn’t hear that , when the sound was obvious is any movement the truck made . they took it back in a said the tightened something , but the truck is still making noise

Went to the dealership for an oil change. I also informed them about the lock for the console since it was broken and was told before that the parts were available, also informed about the lift system. When I got the car, they didnt do anything except for the oil change. No update and the guy I asked dont know anything about it even my concerns were noted on the report. I bought the car in the same dealership but now I dont have any plans of going back there for any future deal

It was very pleasant, professional, and efficient

Todo muy bien

Ruben is the best person there. Knows how to take care of customers and always dependable.

Very fast and efficient. Thank you! Previous experiences have been hours for an oil change. This time, they had it done within the hour!

Very professional and respectful

Muy buen servicio

I appreciate the last minute appointment for the oil change before my long road trip. Staff was courteous and accommodating, friendly and helpful.

Zero communication. Kept my truck for two weeks for oil change and quick warranty repair. Lost my key and almost made me bring in my spare key. Thank god they found my key eventually.

Service Always Great

Very nice and courteous

I had an excellent experience with Ruben in service

Sergio and Jorge were excellent. Everything went well. No problems.

Son personas atentas

good

Great services!

Hector Yanes was very profresional I will recomend this dealer and Hector when ever can to friend and any body he went out his way to do hiss job and help correct a billing mistake by other service writer saving me about $40 dollars xtra the other service writer was charging me.thanks Hector keep up the good work god bles.

Hector in the Service Department was very professional and knowledgeable. Car was completed before the promised time.

Nice friendly staff, very thorough in detail about all available options. Great dealer to work with from start to finish.

Thank you Lauren you the best

Check-in was quick and the customer service was great. My car was completed very promptly and the staff was awesome.

It was professional Well mannered and quick

Sales person Leo was no help at all. His only concern was the sale. Never went over any of the features and did not return phone calls or messages.

Zack my Service advisor was professional and accommodating. I definitely recommend

Thanks for working with me on the price and taken quick delivery that night.

Great service as usual from the last 20ys I've been buying vehicles here

We had an outstanding experience purchasing our truck from this dealership. From start to finish, the process was smooth, transparent, and stress-free. The team was knowledgeable, patient, and genuinely focused on helping us. They answered all my questions, worked with us on pricing, and made the financing process straightforward and easy. We never felt pressured at any point. I couldn’t be happier with our truck and the level of customer service we received. Highly recommend to anyone in the market for a vehicle!

MOISES WAS SO NICE TO ME AND MY WIFE.

It was Good, thanks to Sergio

Service was great less than an hour in n and out in an oil change.

Reliable and quick

RUBEN WAS AMAZING !

Zach was very helpful.

Took my Silverado in because my radio wasn’t working. Screen says Update failed and they keep it for about 5 hours and they couldn’t figure it out. They wanted me to leave but couldn’t give me a loner. They told they will call me back once they had a loner… going on 2 weeks and haven’t heard back from them.

As always the service was impeccable!!!

Not within my expectations of an award-winning service company. The manager was made aware of my concerns though.

Great and fast service

The tech who helped me was excellent, very kind and respectful

took to long

Very swift. The salesman Mathew is very professional, polite and made it a pleasant experience.

I recently purchased a Chevy Silverado 2500 and had a great experience working with Nestor. He was knowledgeable, patient, and never made me feel pressured during the process. He answered all my questions clearly and made the buying experience smooth and stress-free. If you’re looking for someone honest and professional, I highly recommend asking for Nestor.

The process was so smooth and the gentleman that helped me out were so attentive and explained everything very well

We were tricked into signing for a monthly payment that wasn’t agreed on. Team was acting dishonest all day and when we wanted to revisit options we were told we couldn’t because we had already signed something, but didn’t know that they increased the monthly payment without informing us.

Excellent customer service hector was our service technician

Zack great experience

The service was quick didn't wait to long.

It was really good, and they were very friendly

Very helpful and friendly!

Staff was very friendly, made bringing my truck in easy.

Excelente customer service

Besides having to go back a couple hours later because more warning lights came on it was great

Hello, I am writing to provide honest feedback regarding my recent vehicle purchase experience at your dealership. I normally do not leave negative reviews, but I feel it is important to share this experience so it can be addressed internally. I initially worked with a sales manager named David. From the beginning, I felt much of our communication was misleading and unnecessarily difficult. During multiple phone conversations, David repeatedly talked over me. I addressed this directly with him, and while he did apologize each time afterward, it continued to happen and made communication frustrating rather than productive. I was upfront that the main reason I reached out was because the vehicle was priced lower than comparable listings elsewhere. I also made it clear that I live a significant distance away and wanted to complete as much of the process remotely as possible. While I was told that online sales were not an option, I asked to at least complete items such as the credit application and paperwork ahead of time. I was assured that if I came in, I would be in the dealership for no more than 45 minutes. In reality, I was there for over three hours. When I requested a price breakdown before arriving, David refused, stating that it “didn’t make sense” to provide one because I might take the offer to other dealerships closer to me. This response was disappointing, as my intention was transparency, not shopping the deal. Regarding pricing, I initially asked for $1,000 off the vehicle and for any pre-installed options to be included. The $1,000 discount was quickly declined, which I understood. David then stated he would see what he could do regarding the installed options, which he indicated totaled a little over $1,000. Hours later, after reviewing the window sticker myself, I realized those options were already included in the vehicle price. This was a clear miscommunication that left me feeling misled, though I chose to move forward anyway. It was not until much later that David disclosed additional items — a theft deterrent and paint protection — that were already installed. These were not listed online, not shown on the window sticker, and had not been mentioned previously. I was told the best he could do was sell these at cost, approximately $900. While I had no interest in these products, I agreed to move forward based on the out-the-door price he later emailed to me, which was approximately $48,000. The following day, I arrived as planned and was handed off to Moises, who was professional, respectful, and helpful throughout the process. Moises was the only person who made me feel genuinely welcomed, and I have no complaints about his service. The issues resurfaced in the finance department. When I reviewed the paperwork, the out-the-door price was suddenly over $51,000. I immediately showed the finance manager the emails and texts from David. He appeared surprised and noticed that the paint and theft products were now being charged at full price instead of the agreed-upon cost. A manager eventually stepped in and stated he would honor the original agreement, which I appreciated. However, even after this, confusion continued. During the final paperwork, I noticed the theft deterrent had been removed entirely without explanation in order to reach the agreed price. This was never clearly communicated to me. No one explained what the theft product actually was, how it worked, or helped set it up. I only caught this because I carefully reviewed the documents again. While I am ultimately satisfied that the vehicle was sold at the price we agreed upon, the process to get there was stressful, time-consuming, and unnecessarily complicated. I made it clear beforehand that I was traveling a long distance, and had the pricing not been honored, I would have walked away after wasting an entire day. I purchase vehicles regularly for my business, and this experience felt more like a used car lot than a Chevrolet dealership. It was misleading, disorganized, and far below the level of professionalism I expected. Moises was the sole exception and deserves recognition for his efforts. I hope this feedback is taken seriously, as I would not return to or recommend this dealership based on this experience alone. Thank you for your time.

The service advisor was very attentive to resolving the truck’s problems. I really appreciated how quickly he was able to obtain the needed parts and getting the problem fixed. Truck runs great now!!

Hector did a great job of keeping me informed of the progress of my SUV"s repairs.

My experience is always terrific. Fast and friendly.

Great experience

Hector was amazing

Hector was amazing, went above and beyond, kept in great communication with me

Staff is very pleasant especially Lalo

Great service

They Did A Great Job

My experience at your dealership went well, your salesman are kind and helpful, this is my second time purchasing a vehicle from your dealership.

Warranty work was done in a very timely manner….

Service Advisor was great

great service

everything all right just needed the complementary car wash

The staff was extremely helpful

Great would for sure recommend to family and friends

good services

Good customer service lalo was great too

I called and made the appointment for a specific package i saw online, when I got to the appointment there was a different price listed for the package I shared the price I saw online, they honored it. After all my paperwork and telling Ruben I wanted to use Sunbit he happily obliged, offered my a ride if I needed one. I told him I needed to go to work...He remembered from when I was there before and got the team working on my car understanding I needed to go to work. So far every experience I have had with the Service Department has been great!!

Friendly and fast service hands down

I set up an appointment for an oil change and was expecting it to take a few hours. The technician who assisted me said it would take less than a half hour, which I through was great and I wouldn't need a ride to work so I stayed and waiting for it. Great Job!

Select

Hector was awesome! He took care of me right when I got to the service dept.

Hector was very understanding and efficient with my recall it went faster then I thought !

The employees are friendly, the process was smooth and Arturo was very helpful and attentive.

Very helpful and patient with me. Amazing customer service 10/10.

Good service and excellent customer service.

I received great service. I also want to thank the women who gave me a ride back to and from work. This makes it convenient to take the truck in for service.

The staff at Puente Hills Chevrolet was very helpful and courtious. They made our truck buying experience great.

Okay

My. experience at Puente Hills Chevrolet has been nothing but the best. Andreas from Service took care of the needs of my truck when I came in. He was very knowledgable and communicative. He had called me right away when my truck was finished and ready to be picked up. The Service Manager was also very kind and washed my truck while I was there. Thank you Puente Hills Chevrolet! Sincerely, Don Coykendall

Wait was too long for oil change and my wiper fluid was not filled.

Was very happy customer service

It was great. They serviced my car right away. The staff was helpful, friendly and welcoming.

Scheduling appointment was very easy and they were able to accommodate my schedule. Advisor listened to my concerns and vehicle service was completed in a timely manner.

Great service, great people!

Hector Yanez provided me with excellent customer service.

Service advisor Zach Rodriguez was outstanding!

Quick service and everyone was very attentive

Service rep. Zach was awesome. Professional and attentive and constant updates. Im disappointed with the purchase of my 2024 Chevy Traverse. The fact that I've had it for 16 months now and has constantly been in for service to the point where all the service personnel know me by name. Despite that Zachs service was A+. I hope Chevy Puente let's him know

Service consultant was very courteous and helpful

Advisor stayed in touch with me as to the progress of my vehicle. Was very nice and respectful! You will have a return customer for future vehicle repairs and maintenance!

One of the best experiences I've ever had buying a new vehicle. It was just like being there with family

husband and I had such a great experience at Puente Hills Chevrolet! From start to finish, everything felt smooth, stress-free, and genuinely enjoyable. Moises, Elijah, and Andrew were absolutely wonderful to work with. They were professional, patient, and really took the time to make sure we felt comfortable and confident throughout the entire process. They answered all of our questions, never made us feel pressured, and truly went above and beyond to help us find the right car for our family. You can tell they genuinely care about their customers and take pride in what they do. We’re so grateful for their help and would highly recommend Puente Hills Chevrolet to anyone looking for a great car-buying experience!

Excellent

Great service and done in fast time

I personally like to shop at Puente Hills Chevrolet. Because I feel with confidence and transparency with the stuff. Thank you

In early service was excellent . I will return for service.

Honestly I didn’t have a good experience at the puente hills Chevy dealership they wanted me to buy something that I didn’t want but all in all the process was ok

Went for an oil change and ended up being there three hours. At one point I was told they lost my keys. I don’t know what’s going on at that dealership but it’s something awful.

Buena atención

Thank you Ernesto for always helping me out on the purchased of our new equinox Everyone there is very kind

Friendly staff, detailed and trust worthy. Anthony Hernandez made something stressful into an actual enjoyable experience through out my process at the service center. Definitely going to recommend family and friends here.

Bad technicians can fix my dashboard and said I need to replace it, wasn't need is already programmed by another dealer, can fix my TPM said my tires tpm sensors are bad, another bad diagnostic i take my truck to a tire shop and they programmed my TPM in 3 minutes... I always trust this dealer but no more, beware with the over charge in services

Thank you guys

Awesome place for service my truck

Amabilidad y exelente SERVICIO

My mom took the vehicle to get serviced and the service writer took it upon himself to dip into my reward points to use for extra services that I told him we didn't need because we are going to be trading in the car soon anyhow, after speaking with him I told him to do basic service only. He then trys lying to me and saying my points are going to expire next month anyways if I don't use them now, I say it's okay just the basic service. My mom calls my back later and says he gave her a huge discount on all the services but what he failed to mention was he was still using all $350 dollars worth of points I've been saving up, mind you my mom is not on my account and he never got authorization to use my points. I have gotten all my cars from Puente Hills this next one will be the first I don't purchase here because of this experience

The service is great but the prices are expensive

Our car dealer mr Sergio did a very good job, we felt welcomed. He showed us our options and helped us pick the right car for our family. We will be coming back again at a later time for another car. We hope to see Sergio there again when the time comes. We truly love our new car.

Everything is great!

GREAT!!

It was an oil change.Good job.

My experience at the dealership was great. I had purchase a vehicle in the past from this location and didn’t think I would ever come back but this time around I had a way better experience.