Our Reviews

I recently visited your service department for an oil change and tire rotation. However, when I received my car back, I noticed that the tires had not been rotated. You might ask how I know this. Before bringing the car in, I visited a tire shop because my tire sensor was not reading properly on the dashboard. The shop identified the issue on the front tire and marked it with a white Sharpie. After your team completed the service, I checked and saw that the marked tire was still in the same position, confirming the tires had not been rotated. Additionally, I have pictures and text messages with your service advisor that reflect poor communication regarding this matter. I have been waiting for a call from the service manager, but each time I follow up, I’m told the manager is either busy or in meetings. I would appreciate it if someone could contact me promptly to address this issue. I am happy to provide the pictures and text message records as evidence. Thank you for your attention to this matter. I look forward to hearing from you soon.

The best part of my last visit was the speed of the service and minimal wait time. Thanks Puente Hills Chevrolet.

It appears that my issue with the AC was resolved Hector was very helpful in getting this done,

Awesome experience

Dominic G was a great. Finance made it very smooth.

Enjoyed working with Stephen for my services on my Tahoe. He went out of his way to take care of me.

My tire is still losing air ... I don't feel you looked at it ...

My service advisor Zach was top tier and more than accommodating. I look forward to my next service as long as Zach is my advisor

Great service. Car was completed when it was estimated to be completed. Staff was excellent

They tried to give me the oil change at the non-advertised sales price There is a banner out front stating one price and they tried to charge me double until I mentioned it

Great Service, fast, great people at the desk.

My wife and I were looking for an Equinox. We found one with the exact build we wanted being offered at Puente Hills. The color is changing for 26 and we found the same color as my Suburban so they match! We talked with Gerardo Muralles who took care of us through the buying process. I would call him again if we need something in the future.

Dominic & Mark were both pleasant, knowledgeable and made my car buying experience hassle-free. Happy with my trade in deal and purchase of my new 2025 Traverse. Overall Great experience!

Amazing

Your service rep Ruben is great his customer service went above and beyond my expectations. I had been to other dealerships with the same issue and was never serviced like puente hills Chevy. He did much more than I expected thanks Ruben

Elijah was very helpful, the dealership did not waste my time and kept their word on the price.

Muy amables muy atentos todo muy bien salimos muy felices

GREAT EXPERIANCE

The team truly wanted to earn my business and they worked hard to have it.

The initial phone contact (Stephanie) and salesmen (Allen and Manager Miguel) were friendly and welcoming from the start. Allen had a helpful plan to walk us around the vehicle and show us the main features before taking us on a test drive. They charged the dead battery and cleaned up the car nicely before we went inside to negotiate price. The negotiations and pricing were a bit confusing, as I still don’t know how they arrived at a final price, and wonder if we actually got credit for our GM points. But overall, it was a great dealership and a very positive customer experience.

Recibí una excelente atención del señor José López que con paciencia me mostró las TB en las que estaba ineteresada y me explicó todo.

Hector Yanez service advisor was very helpful and friendly

I honestly have to say this is the 2nd time I was treated nicely from All the other times I have been going their

Na

Great purchase

Was treated as a friend and a modicum of professionalism. Also, I was treated to a ride home and one back to the dealer. Both were timely. OH! the truck was washed and shiny.

Brought my truck in for service. Everything was handled perfectly! I will come back for service again. Thanks!

Great customer service.

Courteous and efficient

Excellent experience purchasing my vehicle. Jose Lopez made us feel welcomed and was really helpful throughout the whole experience. Over great customer service !

Great service and friendly

I live closer to Premier Chevrolet in Buena Park but.Hector yanez is the reason. I keep taking my car back to puente hills Chevrolet.

Karate kid was playing so I was kept entertained while waiting for my vehicle to be ready

Great

Excellent customer service

Service advisor was very helpful

Hello, The service was great, but I don't agree that I should have to pay the amount of my vehicle not shutting off, this is out of my control and believe this issue was a recall for my 2020 vehicle, as this involved the start/ stop of my car. I believe this is something that the dealership should have taken ownership off. Additionally, the sensor on the rear-view mirror goes off and on when there are no vehicles nearby. This is the 3rd time this has occurred, supposedly it was checked and nothing was found. I realize the other costs I paid, but don't believe as a customer I should've paid this. However, the team was great! Thanks

Hector Yanez is very helpful advisor while other tented push me away by indicated I needed to leave the car for serval days to diagnosis problem even it is just simple brake noise check. I end up spent over thousands of dollars for the repair and Hector managed to fix it in 3 hours while i waited in the service center. Thank you Hector Yanez.

Great experience, salesman Elijah was super helpful.

Always professional

Sergio, Mark, Oscar & Abel were good. The lady in finance is a sales person on a crooked level ! I believe her name is Valerie. She took advantange of me being on the phone dealing with a problem at my bussiness and had me sign and inital and when I asked her what was I signing she said was short & vague saying , you are not agreeing to extra maintance coverage. Putting my trust in PHC I continued only to find out she was smooth and had me sign $3885 of dealer add-ons that were NEVER disclosed by anyone ...... I called and came back like i was told to speek with her, she was defensive, rude, insulting, evasive and just flat out not professional. It is people like her that will leave very bad impression on your bussiness !

Lauren Sanchez Have a 100% Costumer skills:) She make sure that my SUV ,get a Excellent service care. Many thanks

Great experience very friendly

I simply had an oil change and had an appointment. I was very satisfied with the service however I thought with an appointment at 8AM that just short of an hour and forty five minutes was pretty long given that I had the appointment and was actually 20 minutes early for that appointment.

Good customer service

I brought my car in on Tuesday & had it back by Thursday. Hector Yanez & the whole service team deserve a standing ovation for all the hardwork they do. Keep up the excellent service!! Thank you!!!

Fast service and friendly staff.

Hector is exceptional—he consistently provides outstanding service and truly looks out for his customers. He listens attentively and ensures that any issues are addressed thoroughly and efficiently.

The sales person we’re trying to confuse me in order to make more money for them

Quick and efficient. The Service advisor was helpful and shared details to other services that are needed and coming up. Have had great experiences with the Puente Hills Chevrolet the last couple years...

My oil change was super fast

Always a smooth transition coming here. Everyone is very personable and friendly

GREAT PEOPLE WILLING TO HELP

The service advisor Stephen has very poor communication, follow up and listening skills. He doesn't do what he promises, didn't complete what I asked for. This is the very last time Puente Hills will see me step foot in their service department. The place seems to lack supervision and certainly mentoring for their employees.

Pulled right in. Our service advisor was upfront and friendly. He called me with updates and provided excellent service.

Everything went very well gentle man that helped me was very kind and went over every detail ..

Everyone was extremely professional and knowledgeable. Leo Valenzuela is a wonderful employee who answered all of our questions and put us at ease.

I live within a mile of Rydell Chevrolet. They treated me baldly, so I drive 60 miles to come to Puente Hills Chevrolet. The service and people have been outstanding. I would highly recommend Puente Hills Chevrolet

Took in my car in for diagnostic on a noise it is making. not sure what kind of mechanic was in charge of my car because it continues with the same noise after being told over the phone what the issue was and I agreed to get it fixed. So I paid and issue was not resolved.Didn’t receive a call that it was ready I had to call and then was informed that my car continues with a sound. Service person made it seem it was a new sound when in fact it was the same sound that I took it for. Never had an issue with service at this location but moving forward I will no longer be taking my vehicle in to this location.

Muy vien

Fast and great service!

had my appointment at 7 got greeted and taken care of in an hour or so . super friendly héctor was very helpful

Very easy to work with no games

It’s a good service

I always have a good experience with this dealership. I drive from Norwalk.

Took truck in now my dash looks like a Christmas tree all lights are on

This location was very clean and friendly. Great amenities while you wait.

Great customer service!

Great and fast service, thank you Ruben!

Good

Good People

Dealership chose not to honor the 30 day warranty. Only had the vehicle for 2 days and transmission went out and they chose not fix it

Was offered a free oil change and that is what I received. Was told that it could take up to 2 hours , but was far less then that.

Always pleased with the service

very helpful

Great!

Great customer ser

All personnell are kind, courteous, and respectful especially Lalo who assisted us.

Basic service

Good work as usual. 5 stars. Hector Yanez, our advisor was awesome, gave us AAA discount. Dana, the driver for the dealership was cool. The floor manager Miguel was very helpful.

Always happy to see me and the guys are all willing to help

Received my teuck back with flat tire damage to tire, same problem continues with truck no improvement

Hector was a great service advisor, extremely helpful and professional.

Was good the found a hole in my exhaust and replaced it with a part under warranty so that was good

3rd time I purchase a vehicle there

Everyone was Helpful. Hector made me feel like if I was regular at the service department. Hector explained all the repairs to me.

Super

Excellent service very easy to make appointment and was The satisfied with the price

Great fast service. Great attitude and very helpful. Love going to the dealership.

It was an easy and efficient process and I was out a lot sooner than what other dealer would keep you waiting. Adrian was great and I got a good deal on a new car

Awesome customer service.

I didn’t like it because I had my appointment at 12:00 and I had to wait four hours and 20 minutes for a long time only for 2 recalls

I had a wonderful experience. Ruben was very courteous and helpfull, oh and don't forget kind.

Great customer service provided by Zach (Service Consultant) and Robert (Service Manager). They were communicative, responsive, respectful, and responsive through the whole process. Great job

Gerardo and the rest of the staff where great!

EXCELLENT CUSTOMER SERVICE

It was good

The service was quick and easy. The employee was polite and helpful.

Way too slow , took 3+ hr for an oil change as an appointment.

Hector got me in and out quickly and the service was awesome, as always.

Muy bien

My visit was good and I received great service thank you

Zack was fantastic and he was able to provide rapid support and responses. He also provided options and provided the best prices as well. He needs a raise!

It’s was amazing.

Lauren got my vehicle done quickly.

Good service

I had an appointment for Saturday to get a part placed in my car. The guy taking care of me, Manuel, told me he would call me once my car was ready so I assumed my car would be ready that same day. It was 3:10pm and hadn’t received a call and I knew the service department closed at 4pm so I called and asked about my car and he told me my car wasn’t ready because it wasn’t even worked on that there was a misunderstanding with the mechanics and didn’t touch my car that it would be ready Monday. I had to miss work Monday since I didn’t have a ride I go in at 1:30am. I called Monday at 5pm because again I hadn’t heard anything and again my car wasn’t ready. Just a complete lack of communication and very disorganized. It was frustrating and a bit angering going through all this

Friendly advisor and good communication

Lauren Sanchez was very efficient and super in getting me in and out . Great customer service 👏 👌

Great customer service

Anthony was very nice, and I appreciated him helping me while in store. Overall, this rating is due to lack of communication/follow up afterwards. My 2024 traverse RS is showing 22% brake life after 12k miles. I’ve asked a friend who has the same vehicle and they have 8k miles and 80% brake life. I’ve also looked online and this is not normal for the brakes to be this low this early on a brand new car. Anthony said he’d leave a message for the service manager for when he’s back in the office Monday. I did not hear anything Monday (11/17) morning, so I called around 2/3pm and spoke to Robert, the service manager. Explained everything, he said he’d call GM to see if there’s any they can do. He said he’d potentially call me back within the hour if he heard anything. I have not heard anything still on Wednesday (11/19) so I called back trying to talk to Robert. Was unable to talk to him, or leave him a voicemail, and was transferred to someone else in service (did not catch their name). Explained everything, and he said he’d leave a message for Robert for me. It’s now Friday (11/21) and I have still not received a follow up from Robert or anyone else. Very disappointed in the lack of communication from this dealership. Wife and I are actually in the market for a new car for her, and was looking at a few Chevy’s but will be looking at other local dealerships at this time.

My car is 15 years old with close to 300,000 miles. I baby her because I don't want to trade her in yet. Puente Hills Chevrolet has always done extremely well in taking care of my car and Hector Yanez has been the best Service person I could ever ask for. He explains every thing in detail so I can understand the issue.

Hector, my service advisor was excellent. Customer service very knowledgeable regarding the issue with my Chevy Silverado. I would highly recommend Puente Hills Chevrolet.

took to long

i took my truck because it was making a weird squeaking noise . they told me they would figure it out and call me as soon as they found out why . they called me back and said that nothing was wrong with the truck after driving it and supposedly inspecting it . i went back and showed them the noise and they said oh we didn’t hear that , when the sound was obvious is any movement the truck made . they took it back in a said the tightened something , but the truck is still making noise

Went to the dealership for an oil change. I also informed them about the lock for the console since it was broken and was told before that the parts were available, also informed about the lift system. When I got the car, they didnt do anything except for the oil change. No update and the guy I asked dont know anything about it even my concerns were noted on the report. I bought the car in the same dealership but now I dont have any plans of going back there for any future deal

After spending over $2,600 dollars to repair a fluid leak, I still have the problem. I brought my truck in before thanksgiving and they didn't even start to work on the truck until after the holiday's. (10 days). Then I had to bring it back because it was still leaking. They replaced the oil pan, Heater hoses and other work and still did not solve the problem.

Great service dept.

Hector was awesome.

You get good experience whit Hector his the best

This was the worst experience I ever had. They’ve had mg car since August and I barely got it back. This dealership has low quality employees. Professionalism and IQ are very low from the management to corporate. I talked to everyone and even had to switch advisors. My first Advisor was name Ruben, he was a fat older man with glasses who always said “C’mon” I was told there was an incident report filed because hes very immature, unprofessional, and ended up hanging up the phone on me. I don’t know how he still had a job there! I’m sure he was never reprimanded or there was no incident report filed I’ve notice everyone there lies. I had to switch advisors and even talked to the manager at one point who told me they’d call me back and never heard from him. What kind of man let alone a manager there doesn’t call ann follow up when I’ve been fighting for months to get my car back. Just shows the quality of employees they have there. Another unprofessional employee my new advisor (Miguel )couldn’t figure out what was wrong with the car after they charged me $1800. He literally was guessing and even wanted me to replace the turbo for $4000 that had nothing to do with what was wrong with the car. I ask Miguel for corporates number and he sent me their finance phone number thinking I wouldn’t call it. I had to find it online myself because he even couldn’t do that right. I have proud of this still via text. I wish I was making this up but I’m not. I just got my car back and it’s worse from when I dropped it off. I can’t even accelerate in it anymore, and they broke the mechanism to the gas cap. I asked for a loaner for five months and they never got me one. I even filed a case with corporate thinking it would help but they didn’t even do anything. My case number was 79318655. The car is still not fixed and I’ve spent about 3000$. I even tried to sell it to them at one point and they promised me 10,000. When I decided to sell because there were so many problems with the staff and I was just fed up and over them they changed the offer last minute to 6000$. Waste of time and effort. I hope they clean house and fire everyone there. Corporate if you ever read this, you can call me and I got receipts and Text messages to back up everything. They really just hire anyone and put a name tag on them. I highly recommend not taking your car there and selling your Chevrolet if you have one. I sold my car recently because of all this, it’s sad but employees there have no class. When selling my car I got close to 10000 and I will never be buying anything from General Motors again. I pray all these employees get what they deserve and fired. They deserve nothing less and again corporate I have proof of everything I’m saying if you even care which I doubt.

We came in to buy two cars. One had significant problems when taken off the lot and required us to bring it back in. We were told the second car would be ready by 9:30 am and be fully charged. Time was pushed back to after 10:30 and car had barely been charged at all. Just a struggle with communication and expected timelines. Staff were kind, but it’s hard to keep on to that when you’re frustrated with the process.

Very nice and courteous

Excelente mueble servicio

The person taking care of me didnt tell my car was ready. I was waiting for 2 hrs in the lobby with my baby. I went to check and mt car was sitting outside for atleast 30 mins. Apparently he left home and didnt let me or any of his worker knows.

After reserved need little faster service ......thank you.

I take my car for service to Puente hills Cherolet for 1 reason only. Service advisor Hector Yanez. I live closer to another chevrolet dealer, but prefer to drive a bit farther to have Hector Yanez help me with my car. as long as Hector works at Puente hills Chevrolet. I will continue to take my car there.

It was very pleasant, professional, and efficient

Todo muy bien

Very accommodating with scheduling and friendly and professional service

Zero communication. Kept my truck for two weeks for oil change and quick warranty repair. Lost my key and almost made me bring in my spare key. Thank god they found my key eventually.

Service Always Great

Ruben is the best person there. Knows how to take care of customers and always dependable.

Very fast and efficient. Thank you! Previous experiences have been hours for an oil change. This time, they had it done within the hour!